What to send support when something does not work

Created by Support Service, Modified on Sat, 13 Jun at 11:01 AM by Support Service

The fastest way to get help is to send all important details in the first message.

Checklist

  • account email
  • username or store name
  • product URL or project URL
  • screenshot
  • error text
  • browser name
  • payment method and date, if payment is involved
  • what you expected to happen
  • what actually happened

Security

Please do not send your password. Support cannot see or send passwords.

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