Why a Prepaid item may not appear in the cart

A Prepaid item may not appear in the cart when the Prepaid site and the main store do not share the same logged-in session.

Common reasons

• You are not logged in to PicsForDesign.
• Browser cookies are blocked.
• The project is closed, completed, or canceled.
• An old browser tab still has an old session.

Try this

1. Log out of PicsForDesign.
2. Log in again.
3. Open the Prepaid Project in the same browser.
4. Add funds again and open the cart.

What support needs

If you need help

Please contact support and include as many details as possible:

• account email
• Prepaid project URL
• cart URL
• screenshots before and after opening the cart

Please do not send your password. Support cannot see or send passwords.