License mistakes after purchase

If you bought the wrong license, contact support and explain what happened.

Step-by-step guide

1. Do not use the artwork commercially until the license issue is resolved.
2. Send the product URL and order details.
3. Explain which license you meant to buy.
4. Wait for support review.

Important details

• Support will check available options. An upgrade or correction may depend on product and payment rules.

When to contact support

If you still need help, contact support and include:

• your account email or username
• the page or product URL
• a screenshot
• the exact error message, if any
• your browser name and device

Please do not send your password. Support cannot see or send passwords.