How canceled Prepaid Projects are handled

Canceled projects are reviewed according to project rules and account payment records.

Important details

• Support can check the project status.
• Refund or account credit handling depends on project rules.
• Send the project URL and payment information if you think something is missing.

When to contact support

If you still need help, contact support and include:

• your account email or username
• the page or product URL
• a screenshot
• the exact error message, if any
• your browser name and device

Please do not send your password. Support cannot see or send passwords.