What to do if payment was charged but no product appeared

If money was charged but the product is missing, support can check the order and payment connection.

Step-by-step guide

1. Do not pay again immediately.
2. Save the payment confirmation or screenshot.
3. Check your downloads area after a few minutes.
4. Contact support if the product is still missing.

Important details

• Payment providers can sometimes confirm payment with a delay.
• Support needs payment details to match the transaction.

When to contact support

If you still need help, contact support and include:

• account email
• payment date and amount
• payment method
• transaction id or screenshot
• product URL

Please do not send your password. Support cannot see or send passwords.