What to do if your old purchases are missing

Missing purchases often mean you logged in to a different account than the one used for the original order.

Step-by-step guide

1. Log out.
2. Try the old email/password login.
3. Check whether you used Google, Facebook, or Apple.
4. Search your email for old receipts.
5. Contact support with order examples.

Important details

• Do not buy the same product again until support checks the account.
• Support can search by email, username, license name, or order details.

When to contact support

If you still need help, contact support and include:

• your account email or username
• the page or product URL
• a screenshot
• the exact error message, if any
• your browser name and device

Please do not send your password. Support cannot see or send passwords.