How support verifies account ownership

For security, support may ask for information before changing account access or merging accounts.

Important details

• Support may ask for old email address, current email address, username, order details, license name, store name, or payment details.
• Support will not ask for your password.
• Account merges and email changes are done only after ownership is reasonably confirmed.

When to contact support

If you still need help, contact support and include:

• your account email or username
• the page or product URL
• a screenshot
• the exact error message, if any
• your browser name and device

Please do not send your password. Support cannot see or send passwords.