What to do if you bought with the wrong account

If you purchased from the wrong account, contact support before creating more accounts or buying again.

Step-by-step guide

1. Find the email used for payment.
2. Check which account is logged in.
3. Contact support with both account emails.
4. Wait for support review.

Important details

• Transfers between accounts require ownership checks.
• Support cannot move purchases if ownership cannot be verified.

When to contact support

If you still need help, contact support and include:

• your account email or username
• the page or product URL
• a screenshot
• the exact error message, if any
• your browser name and device

Please do not send your password. Support cannot see or send passwords.