How to make a useful screenshot for support

A good screenshot helps support understand the issue faster.

Important details

• Show the full error message.
• Include the button or field that does not work.
• Crop out private information where possible.
• Do not show passwords, payment card details, or private documents.

When to contact support

If you still need help, contact support and include:

• your account email or username
• the page or product URL
• a screenshot
• the exact error message, if any
• your browser name and device

Please do not send your password. Support cannot see or send passwords.